OUR TEAM

Alison Roberts-Brown
Director
The founder of Tourism Garden, Alison has extensive experience in the travel and tourism industry, in her home of Australia as well as Europe, Japan and the rest of Oceania. Alison has worked for and represented international destinations and luxury hotel companies for more than 30 years, covering sales and marketing, public relations, account management, business development, MICE marketing, and high-level stakeholder and diplomatic relations. With an extensive network of connections within the Australasian tourism sector – including industry decision makers, media and a wide range of cultural and diplomatic contacts – Alison is an expert at facilitating targeted promotional activities for clients. Her dedication to achieving return-on-investment for clients offers guaranteed outcomes. Alison is known for her attention to detail, strategic thinking and ability to deliver results above and beyond client expectations.
Claire Neil
Account Director
Born in France and matured in Australia, Claire is an enthusiastic experienced bilingual Marketing Specialist, with over 15 years in the travel industry in Australia and New Zealand. She has worked in every aspect of destination management and marketing for travel companies, to deliver targeted communications and trade events. A passionate traveller and marketer, she is an efficient communicator with a great ability to advocate on behalf of her clients to ensure exceptional opportunities are brought to life. She loves being a professional ambassador at all times to represent a destination and travel company within the tourism industry, to maintain relationships and develop key partnerships. Mum of two bilingual children, she is always on the lookout for family holidays ideas!
Lena Frölich
Marketing & PR Manager
Lena was born and raised in Germany and spent two years living and working in France before moving to Australia. With over seven years of experience in tourism marketing, holding several roles at various travel marketing representation and wholesale companies, she possesses extensive knowledge of the travel trade, corporate and media in Australia and New Zealand. Lena studied International Business and Marketing in both Germany and Australia and prides herself on her broad experience that have helped her to become the all-round tourism professional that she is today, with skills spanning from content marketing, sales to PR. Lena is trilingual speaking English, French and German fluently, currently working on adding a few more to this list. A passionate wanderer, Lena loves to explore the world, and her own backyard, by foot, kayak, boat and plane and there is nothing that excites her more than learning about new cultures.
Yukiko Arita
Account Manager
Yukiko has 10 years background in Tourism in Australia. She has earned valuable experience in wholesale and retail outbound business after working as a team leader at a Japanese travel company for 8 years. In that position, she developed great knowledge in consulting services, product development, sales & marketing, and market trends research. Among her years of experience within Tourism Marketing, she has coordinated and managed many promotional events and advertising campaigns for Japanese destinations. In 2017, she coordinated an important event in Sydney which welcomed the Prime Minister of Japan, Mr. Shinzō Abe, an important professional experience, and achievement in her career. She is well known and respected for her outstanding professionalism within Japanese clients and stakeholders. Yukiko is bilingual speaking Japanese and English fluently.
Naoyo Kawamura
Account Coordinator
Naoyo has 14 years background in the tourism industry, in Australia and the UK. She has substantial experience in wholesale and retail outbound business at English and Japanese travel companies, covering consulting, sales & marketing and was responsible for large corporate accounts. She also has organised and managed many promotional events and advertising campaigns for Japanese destination in Australia and NZ. She is bilingual speaking English and Japanese and is known for her exceptional professionalism and delivery of superior customer service to clients to foster a lasting rapport.

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